Refund & Returns Policy – Femme Fitness Vibes

Effective Date: February 29, 2024

Welcome to Femme Fitness Vibes, your premier destination for digital fitness planners, e-books, and healthy recipes designed for busy professionals. We value your satisfaction and strive to provide products that meet your fitness and health needs. Given the digital nature of our products, our refunds and returns policy is designed to be clear, fair, and straightforward, acknowledging the unique considerations of digital goods.

Digital Product Nature

Please note that our products are digital and delivered electronically; therefore, they cannot be “returned” in the traditional sense. Before making a purchase, we encourage you to review the product descriptions, previews, or samples provided on our website www.femmefitvibes.com.

Refund Eligibility

We stand behind the quality and value of our products. However, we understand that certain circumstances may require a refund request. Refunds for digital products purchased from Femme Fitness Vibes are considered on a case-by-case basis and are available under the following conditions:

Non-Delivery of the Product: If you do not receive the product within a reasonable amount of time (24 hours) after the purchase, due to some issue with your email server or internet service provider, please contact us immediately for assistance. Proof of purchase and a detailed explanation of the issue are required.
Download Issues: If you have trouble downloading the product, we will work with you to resolve the issue. If we cannot provide a successful download link, a refund may be offered.
Major Defects: Although all our products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our team’s evaluation. If we confirm the defect and cannot rectify the issue within a reasonable timeframe, a refund will be processed.

Refund Process

To initiate a refund request, please follow these steps:

Contact Customer Support: Email us at admin@femmefitvibes.com with your order details, including the order number, purchase date, and the email address used for the purchase.
Provide a Reason: Clearly explain the reason for requesting a refund. This helps us to improve our products and services.
Cooperation: You may need to provide additional information or follow specific instructions to complete the refund process.

Refund Timeframe

Refund requests must be made within 2 days of the purchase date. We will process your refund request within 7-10 business days after receiving all the required information. Refunds will be credited back to the original method of payment.

Fees and Costs

There are no fees or costs for processing refunds. However, please be aware that the original transaction fees or currency conversion fees charged by your bank or payment processor are typically non-refundable.

Changes to Our Refunds and Returns Policy

Femme Fitness Vibes reserves the right to modify this policy at any time. We encourage you to review this policy periodically. Your continued use of our products after any change signifies your acceptance of our updated policy.

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We are committed to ensuring that your experience with Femme Fitness Vibes is positive and rewarding. Thank you for choosing us for your fitness and health journey.